Burst pipes, leaking tanks and hidden water damage assessed with care.
Property damage claim?
Calm support for a complicated property claim.
RESOLV helps you understand the damage, manage the claim and move your property towards recovery.
Your claim.
Properly understood.
Property damage is disruptive enough. The insurance claim should not become another burden.
We bring practical building knowledge and clear communication to every stage, from understanding the damage and preparing the claim to coordinating the work needed to put things right.
- Inspect the damageRecord the full extent from a building-led perspective.
- Prepare the evidenceOrganise the documents and claim detail clearly.
- Connect claim and repairKeep insurer decisions and reinstatement planning aligned.
Your loss assessorWorks on your behalf
The loss adjusterIs appointed by the insurer
Whatever caused the damage, start with a conversation.
Every claim has its own detail. We take the time to understand what happened and what your property needs next.
Support through complex damage, documentation and reinstatement planning.
A measured response from the first inspection through to recovery.
Roof, rain and wind damage recorded and presented clearly to your insurer.
Practical support when vehicles, trees or other impacts damage your property.
Expert coordination where cracking, subsidence or movement needs investigation.
Property claim support built around you.
Homeowners
Get your home and routine back on track with one experienced contact guiding the claim.
Request a callback
Landlords
Protect your property, tenants and rental income while we coordinate the details.
Request a callback
Business owners
Keep disruption under control with a claim and repair plan built around your operation.
Request a callbackWhere we work.
We are mobile and site-based, so we come to the property. These are the areas we cover routinely.
- Essex
- East London
- Greater London
- Hertfordshire
- Kent
- Surrey
Outside these areas? We will consider suitable instructions further afield — it is worth a call either way.
01277 549 086Four steps. One team beside you.
Tell us what happened
Call or request a callback. We’ll listen, ask the right questions and explain the next step.
We assess the damage
Your property is inspected and the damage is documented from a building-led perspective.
We manage the claim
We organise the detail and communicate with the insurer to keep the claim moving.
We coordinate recovery
Once agreed, the reinstatement is planned and monitored through to completion.
How we work with you.
RESOLV is a new firm, so we would rather show you how we operate than ask you to take our word for it. These are the four things we commit to on every claim.
We tell you if you don't need us
If the damage is limited and your insurer is handling it fairly, we will say so. We would rather lose the work than take a fee that does not earn itself back.
The fee is agreed in writing first
We explain the basis of our fee in the first conversation and confirm it in writing before any work begins. No invoice ever arrives for something you did not agree to.
One named contact throughout
The person who inspects your property is the person who manages your claim. You will not be handed between departments or repeat yourself to a call centre.
Assessed on site, not from a desk
Every assessment starts at the property with a building-led view of the damage, because that is what stands up when the insurer asks how the figure was reached.
About RESOLV
Building expertise with a human approach.
When your property has been damaged, you need someone who sees more than a claim number.
RESOLV brings together property knowledge, careful documentation and responsive claim coordination. You get a dedicated contact who explains what is happening, keeps the process moving and stays focused on restoring your property properly.
- Clear advice in straightforward language
- A building-led view of the damage
- Consistent communication throughout
A clear path back to normal.
We coordinate the moving parts so the claim and reinstatement remain connected, from the first record of damage to the final details of the restored property.
AssessRecord the full extent of damage
ResolveKeep the claim and works aligned
A few things you may want to know.
Still unsure where to begin? Call us and talk it through.
01277 549 086What does a loss assessor do?
A loss assessor works for the policyholder. They assess property damage, help prepare and manage the claim, communicate with the insurer and can coordinate the reinstatement process.
What does it cost to use RESOLV?
Fees are agreed in advance and tailored to the nature, complexity and value of each instruction. A free initial assessment may be available, with fees structured on a fixed-fee, hourly-rate or percentage basis where appropriate.
Can you help if my claim has already started?
Potentially, yes. Every claim is different, so the first step is a short conversation about the damage, your policy and what has happened so far.
Will using a loss assessor affect my premium?
Appointing an assessor is not itself a factor insurers price on. What affects a renewal is the claim on the policy, which exists whether or not you appoint anyone to help you present it.
What information should I have ready?
If available, have your policy details, insurer claim reference, photographs and a short timeline of the incident. Do not delay contacting us if you do not yet have everything.
How long does a property claim usually take?
A straightforward escape-of-water claim can settle in weeks; fire, flood and subsidence claims commonly run for months. We give you a realistic view early, then keep you updated rather than leaving you to chase.
Is it worth it for a smaller claim?
Not always, and we will tell you if we think it is not. If the damage is limited and your insurer is handling it fairly, the honest answer is that you may not need us.
Who does RESOLV represent?
RESOLV is positioned to support the policyholder. An insurer’s loss adjuster is appointed by the insurer; a loss assessor is appointed by you.
Tell us about the damage.
Leave your details and a brief summary. A member of the RESOLV team will get back to you to understand the situation.
Prefer to call?01277 549 086
- No obligation — the first conversation is free
- We confirm any fee in writing before work begins
- We cover Essex, East London, Greater London, Hertfordshire, Kent, Surrey and the surrounding counties, and will consider suitable instructions further afield.